Privacy Policy

Terms & Conditions
25/08/2016

Privacy Policy

Information Collected

To fulfil Your order, You must provide The Company with the following information: name, email address, postal address, phone number and the detailed of the product(s) being ordered. Payment details are provided to PayPal and are not disclosed to The Company. This information will only be accessed by The Company when connected to a private, password protected internet network.

 

Legal Basis

The Company relies on the following legal basis to collect, use, and share your information including:

  • as needed to provide the agreed services, such as to fulfil the order, settle disputes or to provide customer support
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
  • as necessary for the purpose of The Company’s legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving services

 

Third Parties

Information You provide is important to The Company and shall only be shared with third parties for very limited reasons and in limited circumstances, as follows:

  • Facebook – Information is shared via Facebook by You to place orders or by The Company to communicate with You regarding orders.
  • Service providers – The Company engages certain trusted third parties to perform functions and provide services to The Company, such as delivery companies, webhosting, email and a secure online diary system.
  • Compliance with laws – The Company may collect, use, retain, and share the information You provide if there is good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce The Company’s agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protects the rights, property, and safety of customers, or others.

 

Data Retention

The Company will retain personal information only for as long as necessary to provide You with services and as described in the Privacy Policy. However The Company may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements. The Company will generally keep data for a period of 3 years following the completion of the order.

 

Transferring Information Outside of the EU

The Company may store and process Your information through third-party hosting services outside of the EU for the purpose of processing or storing. As a result, The Company will only transfer this information to organisations which comply with current EU regulations.

 

Buyers Rights

You have a number of rights in relation to the personal information stored by The Company. While some of these rights apply generally, certain rights apply only in certain limited cases.

  • Access – You have the right to access and receive a copy of the personal information The Company holds about You. To exercise this right please do so in writing using the contact information below.
  • Change, restrict, delete – You have the right to change, restrict The Company’s use of, or delete the personal information You provide. Absent exceptional circumstances (like where The Company is required to store data for legal reasons), information will be deleted upon request.
  • Object – You can object to The Company processing some of your information based on The Company’s legitimate interests.
  • Complain – If You wish to raise a concern about the use of Your information (and without prejudice to any other rights You may have), You have the right to do so with Your local data protection authority.

 

Cookies – This section was created using a template from SEQ Legal (https://seqlegal.com)

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may either be “persistent” cookies or “session” cookies.

A persistent cookie will be stored by a web browser and will remain valid until its set expiry date (1 month), unless deleted by the user before the expiry date. A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

(a)    authentication – we use cookies to identify You when You visit our website and as you navigate our website (cookies used for this purpose are: persistent cookies);

(b)    status – we use cookies [to help us to determine if you are logged into our website (cookies used for this purpose are: session cookies);

(c)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally][ (cookies used for this purpose are: persistent cookies);

(d)    analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are: persistent cookies); and

(e)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: persistent cookies).

Managing Cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)    https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)    https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)    https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)    https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all these cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

 

How to Contact Us

For purposes of EU data protection law, We, The Beagle’s Bakery & Empawrium Ltd. are the data controller of your personal information. If You have any queries or concerns, You may contact The Company at info@beaglesbakery.co.uk or The Beagle’s Bakery & Empawrium Ltd., 46 Kent Avenue, Ashford, Kent, TN24 8NQ

 

Third Party Privacy Policies

Facebook: The Company advertises, communicates and accepts orders via this platform. No personal information is directly shared to Facebook by The Company. https://www.facebook.com/about/privacy/update

Etsy: The Company owns an Etsy shop however does not currently use this platform for any purpose. No personal information is directly shared to Etsy by The Company. https://www.etsy.com/uk/legal/privacy/

Paypal: The Company accepts payments via this platform. Information supplied to this Paypal is provided by You and is limited to information only required in order to fulfil orders. https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Royal Mail: The Company uses this courier to dispatch orders. Customer name and shipping address is the only information provided by The Company to Royal Mail. https://www.royalmail.com/privacy-policy/

Parcel Force: The Company uses this courier to dispatch orders, Customer name and shipping address is the only information providing by The Company to Parcel Force. https://www.parcelforce.com/privacy

Team Up: The Company uses this service as an online calendar allows The Company to answer queries when not in the office. The link to this private calendar is not disclosed to any third parties and information input to the calendar is limited to name and product details. Details are deleted from the calendar 3 months after order completion. https://www.teamup.com/privacy-policy/

Microsoft: The Company holds a back up email account with Outlook which comes under the Microsoft umbrella. Emails containing personal information are deleted after 3 years. https://privacy.microsoft.com/en-GB/privacystatement

WordPress: The Company’s website is created and maintained using WordPress and WooCommerce. All details supplied to The Company via the website are stored via WordPress. https://automattic.com/privacy/

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